We sell high-quality jewelry pieces to exceed your expectations. In sha’Allah you won’t need to return, refund, or exchange—yet if you encounter any sizing issues, defects, or other concerns, please follow the procedures below.

Exchange Policy

If the size doesn’t fit, you may request an exchange.

Return the item unused, in its original packaging with all labels attached, to our warehouse address.

Refund Policy

If your jewelry arrive damaged or defective, you may request a refund (with proof of damage in photos or videos).

After inspection and approval, your refund will be processed to your original payment method within 7–10 business days.

Cancellation Policy

Orders may be cancelled within 2 hours of placing your order.

Any applicable transaction fees will be deducted before refunding the balance.

Timeframe

All exchange, refund, and cancellation requests must be made within 24 hours of delivery.

Once approved, the returned product must be shipped back immediately.

Shipping

Shipping charges for returns and exchanges are the customer’s responsibility.

You must ship the item to our warehouse address via a reliable courier.

Contact & Apply


All requests—exchange, refund, or cancellation—should be submitted via WhatsApp or email (info@alirejewels.com). We’ll guide you through each step promptly.